You can contact us by SNS media such as Facebook/Instagram/Youtube or official website or email us: support@fossibot.com, We will response asap.
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1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your registered account.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.
If you still can’t get your order information, please contact our customer service at support@fossibot.com
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If your tracking is not showing information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at support@fossibot.com
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If you would like to modify or cancel your order, please email us at support@fossibot.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, you cannot cancel or modify your order. Customized orders must be cancelled within 24 hours. Orders with Express Shipping cannot be cancelled.
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You may refer to following steps to go to pay for your order.
1. Login to your account and click "My Orders".
2.Find the unpaid order, click "Proceed to pay" to go to the Checkout Page.
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If you placed your order but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check. Check your spam folder. Our email confirmations can sometimes end up in there. If you signed in through Facebook or Gmail, check the email linked with that. Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your order. Check your bank account to make sure that there is a transaction from FOSSiBOT. If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
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Our entire site is secure by way of 128-bit SSL (Secure Socket Layer) encryption, which is the Industry Standard for safe online shopping. The small 'padlock icon' to the left of the URL bar at the top of the page confirms the security of our site. In addition, your personal data is totally protected and we never store credit card details.
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We accept PayPal, Klarna-pay-later ,Visa, Master, Maestro, Visa, Jcb,
American express, Diners_club, Discover.
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Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.