Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, FOSSiBOT does not exclude, limit, or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights, you should consult the laws of your country, province, or state.

The following warranty terms apply only to orders purchased through the official website (eu.fossibot.com) and delivered within the European Union.

Original Consumer Purchaser Only

FOSSiBOT's warranty applies only to the original consumer purchaser and is not transferable to any subsequent owner.

Warranty Period

In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Note: The limited warranty applies only in the country where the product was purchased. Once the product is taken to or shipped to another country, the warranty will be void.

Replacement / Maintenance

FOSSiBOT's warranty does not apply to:

• Products misused, abused, accidentally damaged, or damaged due to acts of nature (for example, lightning strikes, tornadoes, hurricanes, and similar events).
• Unauthorized modification, repair, disassembly, or operation not in accordance with the official instructions or manuals.
• Non-quality-related issues.
• Items purchased from unauthorized resellers.
• Products used for special applications other than normal consumer use.
• Lost, stolen, free, or refunded products.
• Any defects or damage caused by exposure to excessive heat, cold, liquids, or other external causes.
• Cases where valid proof of purchase cannot be provided.

How to Claim Warranty

Please contact support@fossibot.com.

Refund

FOSSiBOT offers a 30-day money-back guarantee for goods purchased directly from eu.fossibot.com. We are confident that you will love your new FOSSiBOT product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email at support@fossibot.com during our normal business hours.

In order to return your product under the 30-day return policy, please ensure that:

• You purchased the product directly from eu.fossibot.com.
• You contact FOSSiBOT and begin the return process within 30 days from the original shipment date.
• The product is returned in its original packaging, with all materials included, in new or as-new condition, and accompanied by a return authorization number.

Note: We only provide a prepaid return label for products with quality problems. In all other cases, customers are responsible for the return shipping fee. This applies only to products purchased directly from FOSSiBOT. For all other purchases, please contact the retailer or distributor you purchased from directly and follow their return policy.

Late / Missing Refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product, we will credit your account. Please allow 7–10 business days for the credit to appear on your credit card statement.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us at support@fossibot.com.

Valid Proof of Purchase

• Please provide valid proof of purchase, including the purchase channel, order number, shipping tracking number, and other relevant information.
• A sales invoice or order confirmation email that clearly shows the product description, price, and sales channel.
• Please note that more than one type of proof of purchase may be required to process a warranty claim, such as proof of payment and confirmation of the address to which the item was originally shipped.
• The defective item's serial number (usually found on the product label) and/or visible proof (e.g., a short video) showing the defect will be required.

How to Return / Replace / Repair

1. Contact support@fossibot.com to obtain a Return Merchandise Authorization (RMA) number. FOSSiBOT will not accept returned items without prior authorization and an RMA number.
2. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the shipping label of the returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
3. FOSSiBOT will repair or replace, at FOSSiBOT's expense, any faulty products during the warranty period. A replacement product will continue the remaining warranty period of the original order.
4. We will proceed with the replacement within 14 business days after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of replacement items.

Shipping Costs Paid by Customer

1. Returning products without any proven defect.
2. Warranty claims for items taken outside the original country of purchase.
3. Returning items claimed to have defects but found by FOSSiBOT to be functioning properly.
4. Costs related to unauthorized returns (any returns made outside the approved warranty process).