CONTACT INFORMATION
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Customer Support:
support@fossibot.com
PR & Influencer:
marketing@fossibot.com
Distributors:
Cassiel Zhou: Zhouzhiqin@fossibot.com
Returns, Exchanges & After-Sales Service for Purchases from Third-Party Sellers
If your FOSSiBOT product was not purchased directly from the FOSSiBOT Official Store, please contact your original seller or purchase channel for assistance with product quality issues, returns, exchanges, warranty claims, and other after-sales services.
Third-Party E-Commerce Platforms: If you purchased your product through platforms such as Walmart, TikTok Shop, or eBay, please contact the seller or submit an after-sales request through the original platform. All returns and exchanges are subject to the applicable platform and seller policies.
Distributors & Retailers: If you purchased your product from an authorized distributor, third-party retailer, physical store, or unauthorized seller, please contact the original seller directly to confirm their specific return, exchange, warranty, and after-sales policies.
Important Notice: Return, exchange, and after-sales policies may vary depending on the purchase channel. To ensure timely assistance, we recommend contacting your original seller first and providing your proof of purchase and relevant product information.