Warranty Policy

Warranty Policy

This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, FOSSiBOT does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.

Warranty period

 

*The warranty period for FOSSiBOT products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Replacement / Maintenance

Exclusions

FOSSiBOT'S warranty does not apply to:

• Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricane and such)
• Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals
• Non-quality related issues
• Items purchased from unauthorized resellers
• Used for special application other than normal consumer use
• Lost /stolen/free/refunded product
• Any defects or damages caused by exposure to excessive heat, cold, •liquids or other external causes
• Not able to provide valid proof of purchase

How to claim warranty?

Feel free to contact our customer service team at support@fossibot.com 

Refund

FOSSiBOT offers a 15-day money back guarantee for goods purchased directly from eu.fossibot.com. We are confident that you will love your new Fossibot product. However, if you are unsatisfied for any reason, simply let us know within 15 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email support@fossibot.com during our normal business hours.

In order to return your product under the 15-day return policy, please check that:

You have purchased the product directly from eu.fossibot.com. You contact FOSSiBOT and begin the return process within 15 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.

Note: We only provide prepaid return label for quality problem products. Other than that, customers need to pay for the return shipping fee. This only applies to product purchased directly from FOSSiBOT. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@fossibot.com .

Valid Proof of Purchase

• Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
• Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel
• Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to)
• *The defective item’s serial number (usually on the label of the product) and/or visible proof (eg: Short video) depicting the defect will be required

How to Return/Replace/Repair an Item

 1. Contact support@fossibot.com ,for a Return Merchandise Authorization (RMA) Number. FOSSiBOT will not accept returned items without prior authorization and RMA

2.Write the RMA number on the shipping label on the outside of the package.
*RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse

3. FOSSiBOT will repair/replace(at Fossibot’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order

4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.

Shipping costs should be paid by customer in the following situations:

1. Returning products without any proven defect

2. Warranty claims on items taken outside the original country of purchase

3. Returning items claimed to have defects but found to be in proper functioning status by FOSSiBOT

4. Costs related to unauthorized returns (any returns made outside the approved warranty process)