If you purchased a FOSSIBOT product from the FOSSIBOT official store, you may request a return or refund.
If you purchased a FOSSIBOT product from other suppliers and resellers of FOSSIBOT, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.
Return and refund policies may also vary according to local laws and regulations.
Order Cancellation
Customer may request a full refund from the official FOSSIBOT store within 24 hours of placing the order, either by e-mail or via online customer service. However, if the product has already been shipped it will not be possible to request a block.
*Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!
Lost / Damaged Products Received
- If the product was not delivered or lost, please immediately contact us.
- If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
- Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
- RMA provided by FOSSIBOT Customer Service,Once the item is received at FOSSIBOT warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
- Self-paid Return,Please contact FOSSIBOT Customer Service to get return details.
- If 30 days have passed since the purchase, full refund cannot be offered.
- Double shipping fee will be deducted from the original payment if you reject the shipments.
| Product Model | Shipping Cost |
| F3600 Power Station | €180 |
|
F2400 Portable Power Station
|
€60 |
| F1200 Portable Power Station | €40 |
| F800 Portable Power Station | €30 |
| SP420 Solar Panel | €60 |
| SP200 Solar Panel | €30 |
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
- Please contact FOSSIBOT Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
- Please follow the instructions guided by FOSSIBOT service on how to properly pack and return the product safely.
Refund
- For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
- For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
- Refund will be processed within 14 business days after the product is returned to FOSSiBOT warehouse with a refund notification to customer email
Note: Please contact us if the refund is not received within 14 business days.
Contact us:
Email: support@fosssibot.com
*Fossibot may reserve the right for the modify and final explanation.