Return & Refund Policy

If you purchased a FOSSiBOT product from the FOSSiBOT official store, you may request a return or refund.

If you purchased a FOSSiBOT product from other suppliers and resellers of FOSSiBOT, you may not request a return or refund from us, as our suppliers and resellers may have their own policies regarding refunds and returns. Please contact them for further information.

Return and refund policies may also vary according to local laws and regulations.

Order Cancellation

Customers may request a full refund from the official FOSSiBOT store within 24 hours of placing the order, either by email or via online customer service. However, if the product has already been shipped, it will not be possible to request a shipment block.

*Due to the nature of the product: If you need to cancel or change the order after payment, please contact us within 24 hours after placing the order.

Please note that the order amount we receive will be subject to a 5% platform fee, and this fee will not be returned to us even after we issue a refund. Therefore, for canceled orders, 5% of the order amount will be deducted from the refund. We appreciate your understanding.

If more than 24 hours have passed and the order has already been shipped, we are sorry that we cannot cancel the order for you.

Delivery Issues / Damaged Products

• If the product has not been delivered or is lost in transit, please contact FOSSiBOT Customer Service as soon as possible.
• If the tracking information shows that the package has been delivered, but you have not received it, please contact FOSSiBOT Customer Service as soon as possible. Such claims must be reported to us within 30 days from the shipment date. Claims reported after this period may not be accepted, as the logistics provider may no longer accept claims.
• If the product you received is damaged, incorrect, or incomplete, please contact FOSSiBOT Customer Service as soon as possible and provide photos and/or videos as proof.

30-Day Money-Back Guarantee

• Within 30 days of purchase, if you are unsatisfied with the product and there are no quality issues, you may request a refund after returning the item complete, unused, and in its original packaging. However, you are responsible for the round-trip shipping costs. You may choose one of the following return options:
• RMA Provided by FOSSiBOT Customer Service: Once the item is received at the FOSSiBOT warehouse and the return is confirmed as valid, the return shipping cost will be deducted from the refund.
• Self-Paid Return: Please contact FOSSiBOT Customer Service to obtain the return address and return instructions.
• If 30 days have passed since the purchase, a full refund cannot be offered.
• Round-trip shipping fees will be deducted from the original payment if you reject the shipment.

Here is the detailed list of shipping costs for returned products:

NOTE: For products that have been used, we reserve the right to refuse the return.

Return Process

• Please contact FOSSiBOT Customer Service for assistance with the return process. Proof of purchase and a Return Merchandise Authorization (RMA) number are required for returns.
• Please follow the instructions provided by FOSSiBOT Customer Service on how to properly pack and safely return the product.

Refund

• For non-quality issues, refunds will be provided according to the “30-Day Money-Back Guarantee”.
• For quality issues reported more than 30 days after purchase, a partial refund may be provided depending on the usage time and condition of the device.
• Refunds will be processed within 14 business days after the returned product is received at the FOSSiBOT warehouse. A refund notification will be sent to the customer's email address.

Note: Please contact us if you have not received your refund within 14 business days.

*If the return is caused by the consumer, the consumer is responsible for the return shipping fee. The specific shipping fee will depend on the shipping carrier selected.

*If the return is caused by FOSSiBOT, such as receiving damaged or incorrect goods, the consumer will not be required to bear the return shipping cost.

Contact Us

Email: support@fosssibot.com

*FOSSiBOT reserves the right to modify this policy and retains the right of final interpretation.