Return & Refund Policy

If you purchased a FOSSIBOT product from the FOSSIBOT official store, you may request a return or refund.

If you purchased a FOSSIBOT product from other suppliers and resellers of FOSSIBOT, you may not request return or refund from us as our suppliers and resellers may have their own policies regarding refund and return. Please contact them for further information.

Return and refund policies may also vary according to local laws and regulations.

Order Cancellation

Customer may request a full refund from the official FOSSIBOT store within 24 hours of placing the order, either by e-mail or via online customer service. However, if the product has already been shipped it will not be possible to request a block.

*Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!

Lost / Damaged Products Received

• If the product was not delivered or lost, please immediately contact us.
• If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.

30-Days Money-Back Guarantee

• Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:

• RMA provided by FOSSIBOT Customer Service,Once the item is received at FOSSIBOT warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
• Self-paid Return,Please contact FOSSIBOT Customer Service to get return details.

• If 30 days have passed since the purchase, full refund cannot be offered.
• Double shipping fee will be deducted from the original payment if you reject the shipments.